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Resume

Recent Roles​

Manager of Technical Documentation - Pantheon​

  • Sep 2018 – Jul 2023
  • Remote / San Francisco, CA

Technical writer and team manager of four direct reports working remotely across three time zones as part of the Customer Education team at a fast-paced Series E SaaS platform for Drupal, WordPress, and static sites.

Acted as equal parts team lead and hands-on technical writer in a Docs as Code approach to internal and customer-facing product documentation.

Pantheon Highlights​

Team lead:

  • Mentored technical writers and subject matter experts, prioritizing complex initiatives, cheerleading achievements, and coaching through obstacles, Git conflicts, and documentation standards.
  • Coordinated and tracked metrics for Docs and cross-team objectives and key results (OKRs) using Ally and Small Improvements.
  • Led a cohort of internal product owners and external Gatsby developers to successfully relaunch the documentation site on Pantheon Front-End infrastructure.
  • Facilitated collaboration between technical writers and UX researchers to establish more intuitive and consistent information architecture, linting, and automations.

Documentation strategy and knowledge management:

  • Developed a streamlined documentation strategy involving technical writers at key milestones throughout the software development lifecycle (SDLC) for a timely and efficient go-to-market (GTM) strategy.
  • Implemented a "docs-first" strategy and Knowledge-Centered Service (KCS).
    • Successfully drove a year-long effort bolster trust in public documentation, shifting teams across Pantheon from checking Slack for answers to relying on the accuracy of existing documentation.

Large, complex, cross-functional projects:

  • New pricing structure
    • Worked with an executive-level team to coordinate and deliver the documentation effort around a new pricing structure, including internal education and public documentation.
  • Drupal 9
    • Collaborated with product owners and SMEs to scope documentation releases around customer use-cases and needs as well as platform viability.
  • Deployed the Pantheon documentation site to Pantheon Front-End infrastructure.
    • Developed a statement of work and managed the contractor.
    • Facilitated new information architecture with the help of technical writers and UX researchers.
  • The New Dashboard, Autopilot, Pantheon-Front-End
    • Coordinated documentation needs around pivotal changes to the customer-facing interface and Pantheon product offerings. Managed the needs of multiple teams of stakeholders and competing priorities.
    • UX Writing: Developed copy for new features and iterated based on user testing results.

Technical writing:

  • Worked with internal and community SMEs to develop new and improve existing documentation.
  • Helped develop and maintain documentation standards and style according to the Google Developer Documentation Style Guide to ensure consistency across all technical documentation.
  • Developed and maintained an extensive internal and public-facing library of documentation using Git via command-line interface (CLI), GitHub, and Jira for issue tracking, Markdown and Gatsby for development, and a publicly available repository for developer community collaboration.

Previous Roles at Pantheon​

RoleFromTo
Sr. Technical WriterMar. 2021Sep. 2021
Technical WriterSep. 2018Mar. 2021

Technical Writer - Linode​

  • Mar 2016 – Aug 2018
  • Philadelphia, PA

Technical Writer for a Linux-based cloud hosting and managed services provider.

Linode Highlights​

Documentation for the Open Web:

  • Rewrote the existing Find Files in Linux Using the Command Line to include my personal notes on how to use the find command. Within a few months of rewriting the doc, it consistently got more traffic than any other page on linode.com and was the top Google search result for find files in Linux.

Documentation strategy:

  • Led the team through an As-is/To-be process optimization exercise to streamline the documentation process and minimize redundancies.
  • Guest Speaker at a Write the Docs NYC Meetup. Delivered a talk to a small group about encouraging SMEs to help create better documentation.

Education​

Degree / CertificationInstitutionYear
Professional Communications and Technical Writing, B.S.Farmingdale State College
Certified Scrum MasterScrum Alliance2020

Interests​

Practicing Brazilian Jiu-Jitsu, cycling, bouldering, roller skating, taking things apart, finding ways to make things work, building solutions, exploring open source software, tweaking my Pi-hole, and helping my toddler climb (everything) safely.